Robin Meszaros

General Manager
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You want to develop, implement or manage a customer service center, you call Robin. For nearly two decades, this sales professional and client-relationship ace has directed call centers across a diverse industrial spectrum, culminating in a crucial role as Emerge’s general operations manager.

Prior to joining Emerge, Robin spent 10 years managing call-center operations – including Business-to-Business and Business-to-Consumer programs – for an Albany, NY-based teleservices company. Before that, it was more than eight years directing operations for a Brewster, NY-based life insurance company, including management of New Business, Claims Management and Customer Service programs.

Robin earned a bachelor’s degree in business administration, specializing in management, at Mercy College.

Genevieve Fortin

Client Relationship Manager
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Quality is the name of Genevieve’s game. For more than six years, Emerge’s manager of client relationships has specialized in quality assurance and service-delivery supervision – the bedrocks of Emerge’s business philosophy.

As relationships manager, Genevieve is the face and voice of Emerge’s services, ensuring prompt and proper delivery and ultimate customer satisfaction. Primarily responsible for developing and maintaining client-interaction programs, she’s the essential link between clients and the Emerge infrastructure. To fill this role, she relies on her lengthy experience as a manager of daily phone-bank operations and other customer-focused efforts.

Genevieve earned a bachelor’s degree in communications from Montreal’s Concordia University and a master’s degree in French literature from Southern Illinois University.